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14 DAYS
You have 14 days from receiving your order to withdraw from the purchase, without giving a reason. This is your right under EU consumer law, and it applies in addition to your rights over faulty goods.
LAST UPDATED: January 14, 2026
The 14-day period starts the day you, or someone you nominate, physically receives the parcel. Tell us within that window that you are withdrawing. You then have a further 14 days to send the pieces back.
Pieces must be unworn and unwashed, with the original tags attached and in their original packaging. You may handle a garment as you would in a shop; a piece that has been worn beyond that may be refunded at a reduced value.
You pay the cost of returning the pieces, unless they are faulty, damaged or not what you ordered: in which case we cover it in full.
We refund within 14 days of receiving the return, or of proof that it was sent, whichever is earlier. The refund goes back to the original payment method, including the standard outbound shipping you paid. If you chose a faster shipping option, we refund the standard rate.
Send us a photograph and your order number. We arrange a replacement or a full refund, including return postage. Statutory conformity rights apply for two years from delivery.
Pieces personalised to your specification are excluded from the withdrawal right. Nothing in the current collection is personalised: every piece can be returned.